Please read our Terms & Conditions thoroughly before using this site.
In the following Terms and Conditions, any use of ‘we’, ‘our’ or ‘us’ refers, at all times, to ‘Built Furniture’. Any use of ‘you’ or ‘your’ refers, at all times, to our users and customers.
This website is owned and operated by Built Furniture. Your use of this website, and our custom furniture design and build service, is contingent upon your acceptance of these Terms and Conditions. We encourage all users to read the following carefully. Once you engage with our service, you will be assumed to have read, understood and agreed to our Terms and are therefore bound by them, at all times.
At Built Furniture we provide our customers with custom made, unique and quality pieces of furniture. We create our beautiful pieces by sourcing the finest of natural materials, and pairing these with high levels of craftsmanship, to produce individual pieces that you will love for years to come. For more information on our products, materials or our design process, please contact us at: firstname.lastname@example.org, or by phone at 8341 0009. Alternatively, you are welcome to come and visit us in our showroom at 239 Port Road, Queenstown SA 5014. We reserve the right to make modifications to our service at any time, without notice or consequence. Furthermore, we reserve the right to refuse service to any person that we deem as having misused our service or website, or used it in an illegal manner or for an otherwise prohibited purpose.
To make an order for one of our pieces, or to design a custom piece, we invite you to contact us or come and visit us at our beautiful showroom. Our staff will assist you in finding, or creating the perfect piece for your style and needs. In order to complete your order, we require our additional Terms and Conditions document to be signed, dated and returned to us.
PRODUCTS AND DESIGN
We pride ourselves on the individuality of our products and designs. We display several design samples in our showroom, and we can also custom make a piece to suit your style and taste. The technical drawings of any piece that is an original design by Built Furniture remains our property at all times. If we create a custom piece for you, we simply grant you ownership of that piece. No rights to the design or technical drawings will transfer to the customer. If you have selected a sample piece from our showroom, your final piece may exhibit some different natural characteristics to the piece displayed. Timber pieces will, in particular, vary in colour and appearance. It is natural for timber to display different qualities including, but not limited to: timber grain, colour, gum veins, scars, knots and natural movement. Any differences in the initial appearance as a result of environmental changes or natural ageing of pieces, ie cracks and splits, shrinkage and expansion and bowing which are derived or inherent to their materials, are not considered as defects or flaws, nor will they be covered by warranty. Every piece we make is perfectly unique. This is one of the best things about our furniture- no two pieces are the same! If you are considering one of our pieces, but are concerned or unsure about the possible differences in materials, we will be happy to talk you through the materials used and some of their natural characteristics, to assist you in making your final decision.
Customers will be provided with a quote for their product and delivery during the consultation process. For your convenience, we accept several methods of payment, including cash, EFTPOS, credit card or direct deposit. Company or personal cheques may also be accepted if arranged prior. Customers are liable to pay any ancillary fees associated with their chosen form of payment, for example, bank charges or fees. In addition to this, there will be a 2.6% surcharge on all credit card payments.
You will be given a quote for your pieces, plus any relevant delivery charges, before confirming your order. Upon placing your order, we require a 40% deposit of the full amount of the quote. The remaining amount will either be paid in two instalments for built in pieces or one final instalment for freestanding pieces. For built-in furniture the first 40% instalment is to be paid once construction has been completed and your piece is ready for polishing, and the second (the remaining balance) is to be paid on the final installation day. For free standing furniture we will require the remaining 60% be paid prior to delivery. We welcome you to visit our workshop and view your piece before delivery should you wish to site the piece before making payment. Any late payments will incur a 5% surcharge, which will be added to the total balance due upon delivery.
All deliveries within 15kms of our Built Furniture premises will be included in the price of your quote. If you require your piece to be delivered outside of this area, your order will attract a delivery fee. Customers will be provided with a quote for delivery based on distance from our showroom and the size of the order. We may also take into account variables such as access to your property or any stairs/lifts to be negotiated in the delivery process. Delivery fees will be added to your order total.
We use a lot of beautiful natural materials in our furniture, which need love and care. In order to retain the quality and appearance of your piece, and to ensure that your warranty remains valid, please adhere strictly to the following care instructions:
- Do not place furniture in direct or diffused sunlight or under a heat or cool source ie heaters and air conditioners as this will cause structural movement;
- Do not apply hot or wet items directly onto finished surfaces as they can leave marks, which are difficult to remove. The use of placemats or coasters is highly recommended;
- DO NOT drag or push your furniture. Always use proper lifting techniques if you need to move your furniture to ensure that no pressure
is placed on the joints- improper pressure may result in bends or breaks in the joinery. If you are unsure about the correct way to move your furniture, please contact us and we will assist you;
- Do not use plastic or glass to shield your furniture. Fabric covers are recommended to ensure the timber can breathe;
- Contact with acidic liquids such as lemon juice, nail polish remover and other similar products can result in etching of the protective 2 pack finish and use of such products on your furniture is not recommended;
- Do not use harsh cleaning products to clean your furniture as this may tarnish the furniture;
- Only use a damp natural fiber cloth to clean your furniture where necessary – do NOT spot clean;
- Ensure liquids are not left to pool on surfaces.
Built Furniture produces pieces of the highest quality. We know that every piece we create is built to last so we are pleased to offer a 5-year warranty for all residential pieces and a 2-year warranty for pieces that are intended for commercial use. Your warranty will not cover any variances or natural ageing that occurs due to inherent qualities of the materials used in the creation of your piece. Your warranty will also not cover general wear and tear including, but not limited to: scratching, chipping, dents or possible changes in colour. It is at our sole discretion to determine whether or not a particular defect will be covered under warranty. We reserve the right to request photographs, or inspect your product in person, before making a determination as to a claim under warranty. Warranties will be voided if proper attention is not paid to the care instructions provided. We reserve the right to refuse to uphold your warranty if we deem your piece as having not been properly cared for in accordance with any relevant care instructions. This is at our sole discretion. Your warranty time will commence from the date that you receive your piece.
The time it will take to have your piece created and delivered will vary from order to order. A timeframe will be discussed at the time of placing your order. We always endeavour to comply with suggested lead times and have your piece ready for you on the agreed completion date. We cannot be held responsible for delays that stem directly from circumstances beyond our control.
If, for whatever reason, you are unavailable to accept delivery of your products on the agreed estimated delivery date, we reserve the right to charge a storage fee of $10 per day, for each day that we store your piece at our premises. The amount accrued will be added to your balance and will become due at the time of delivery.
CANCELLATION, REFUNDS & EXCHANGES
Because a lot of love and work goes into all of our pieces, we are unable to accept cancellations of orders. You will forfeit your deposit paid if you cancel your order at any stage before manufacture has commenced. If you cancel your order after we have commenced manufacturing your piece, you may be liable to pay a cancellation fee of anywhere up to the full purchase price. This determination
will be made at our discretion, based on the stage of manufacture that we are at, and the materials that have been sourced. We are unable to provide refunds or exchanges for change of mind. Please select your items carefully.
Built Furniture products are manufactured from natural materials such as sustainably sourced timbers. Naturally occurring materials are subject to fluctuations in market price and availability that are beyond our control. In the instance that your chosen materials are subject to an unanticipated increase in cost or a significant delay due to circumstances out of our control after you have placed an order with us, Built Furniture reserves the right to increase our selling price to you to cover the cost of the market price increase. Should this occur, Built Furniture will re-quote your furniture to confirm the new price. You will have the right to request your deposit be returned less any time/material costs that have already been allocated to your order if you do not accept to the new quoted fee.
INTELLECTUAL PROPERTY AND DESIGN OWNERSHIP
With respect to our website content, whilst we make it available to everyone, all of the designs, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content remain the property of Built Furniture. Your use of our website is allowed, under the proviso that we retain, at all times, copyright ownership of any original website content. This content, therefore, may not be reproduced, re-published or in any other way disseminated (in whole or in part) without our authorization and express consent. The gathering, storing, printing or copying of any of our intellectual property content, may be permitted for personal or individual use. The use, however, of any of the intellectual property made available through our website or designs, in relation to the advancement of any business or commercial venture is strictly forbidden. With respect to designs, Built Furniture retains ownership over any design created for any person, including retail clients. If, however, in your capacity as a designer, you have provided us with a design, you will retain ownership of this material, and permit us a license to use it for an agreed purpose. Where you have requested particular design features in your piece, you take responsibility for those features. Built Furniture will not be liable for any copyright or other infringement based on these features, and you indemnify Built Furniture for any claims arising from alleged infringement. Persons found to be misusing any of our Built Furniture intellectual property, may face penalties. Furthermore, we reserve the right to prohibit from using our service, anyone whom we deem as having contravened intellectual property guidelines.
Built Furniture regularly shares photos and videos of our products in our marketing channels, including our social media profiles and website. By accepting our quote, you are consenting to having your products photographed in our studio and your home and featured on our social media channels. If you do not consent to your Built Furniture products featuring in our marketing materials, please advise us when placing your order and we will respect your wishes.
LINKS TO THIRD PARTY WEBSITES
Built Furniture, may occasionally make third party links available via our website. Following any such link is at the individual’s discretion. We do not govern, nor do we police the activities or policies of any third party website we may make available. We will not be held responsible for any loss or damage incurred as a result of the use or misuse of any third party website. You should always carefully read the policies in place before engaging with third party services.
We love hearing feedback on our service and creations from happy customers. If you chose to provide us with feedback, we may re-produce this, in whole or in part, on our website. Your feedback may be edited for length and clarity. You will not be fully identified. If you do not wish for us to share your feedback with other users, or if you wish to remain completely anonymous, please let us know at the time that you share such feedback with us.
ACCEPTANCE OF TERMS
When accepting a quote for a custom piece, we will assume that you understand and agree to our Terms and Conditions. Once your deposit has been received you will remain bound by the content within it. No adjustments or variations may be made to this document, unless expressly agreed upon, ahead of time, by Built Furniture and you.
LIABILITY AND INDEMNITY
The maximum extent permitted by law, Built Furniture cannot be held liable for any loss or damage that users may suffer as a direct or indirect result of accessing our website. This includes, but is not limited to: special or consequential loss, loss of data, loss of savings, loss of opportunity or loss of profits.
We provide information through our website for general use and purposes only. In providing this information, Built Furniture is in no way guaranteeing its accuracy, completeness or reliability. Should you chose to rely on the information provided throughout this website, you do so at your own risk and are thus responsible for any consequences of doing so.
WHOLE OF TERMS AND CONDITIONS
This document comprises the whole of the Terms and Conditions, which govern the relationship between Built Furniture and our customers. With the exception of our Terms and Conditions accepted when placing an order, no other Term, Condition, Warranty or Inference is intended to apply, other than those expressly implied by Australian or State consumer law, or any other applicable piece of legislation.